Incident Summary: On September 20, 2024, from 2:47 PM to 3:07 PM UTC, we experienced a disruption in our media infrastructure due to a VPN tunnel outage between AWS and GCP. This outage affected communication between our AWS and GCP-hosted regions, causing media services on GCP to become non-functional.
Impact: During this period, media services hosted in GCP were non-functional, leading to failure in joining meetings on the US (West) and London regions.
Resolution: The VPN connection was restored and services resumed the normal operation.
Next Steps: We will enhance VPN resiliency and monitoring to prevent future occurrences.