On July 20, 2024, from 12:35 AM to 1:30 AM IST, we experienced an incident that affected our call services. This resulted in a 55-minute service disruption for some of our customers.
The incident was caused by an unintended removal of necessary permissions in our cluster configuration during a routine maintenance operation.
Our team quickly identified the issue and restored the required permissions, allowing the affected services to recover fully.
Actions Taken to Prevent Recurrence:
We sincerely apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we worked to resolve this issue. Our team remains committed to providing you with the highest level of service reliability.
If you have any questions or concerns, please don't hesitate to contact our support team.
Thank you for your continued trust in our services.