Summary
Between 07:07 UTC and 07:31 UTC on December 30, we experienced a service degradation that caused new recording requests to fail with HTTP 500 errors.
Date time
Start time: 2025-12-30 07:07:00 UTC
Fix time: 2025-12-30 07:31:00 UTC
Detailed analysis
The issue was triggered by an isolated traffic spike from a single organization that bypassed our global thresholds. This surge in traffic caused resource contention, resulting in failures for new recording requests.
Mitigation
Our team detected the issue immediately. Service was restored by identifying and blocking the specific source responsible for the traffic spike.
Next Steps
Implementing enhanced rate limits to prevent similar occurrences in the future.